That’s on you for assuming, it’s not a long article and it’s not unclear how it all played out. Had the author not bought new clothes and washed the rest that would have been the outcome.

What ambiguity? “Booking.com ignored me after my bedbug nightmare” is a fine headline. Seeing bedbugs on your pillow when you walk in, not getting a clean replacement room, missing out on work, and having to pay for this experience is a nightmare.

“Don’t worry about those bedbugs you see on your bed and pillows, it’s not like they’ve bitten you”

Also, the title says nothing about having bedbugs, it just says it was a nightmare.