Their policies, verification systems, KYC/AML processes, risk aversion, and customer support leave many PayPal users with unmet expectations, especially when there is an issue with the transaction and PayPal is asked to assist.
The company has found ways to avoid some of the regulations that banks are held to which is partly the reason for the issues.
If you search the web for PayPal experiences, you’ll find concerns such as their 1.3 star rating with almost 35,000 reviews on Trustpilot.
The company has found ways to avoid some of the regulations that banks are held to
If you look at all the unicorns of the past few decades, a surprisingly large number of them did it with software that wasn’t in any way technologically advanced, but exploited technology to find loopholes in the kind of industry regulations that were there to stop companies from screwing people over.
PayPal was a way to do banking without registering as a bank. Uber, Doordash and other gig economy apps are exercises in sidestepping employment law. Airbnb, despite its origins as a couchsurfing app, didn’t get huge until professional “hosts” started using it as a way to run apartment hotels without having to meet the expectations or obligations of one.
If you want to build a tech unicorn, all you need to ask yourself is, “how can I make something 5% more convenient and 200% more shit?”.
It’s also ridiculously difficult if not impossible to process a legal name change on your account, unlike a real bank. This means that married women, people who changed their name to avoid unsafe family members, and trans people are basically just not able to have accounts under their new legal names unless they’re willing to just make a new account if they can’t get anywhere with support. Supposedly, all you need is your legal documents, but I’ve heard a lot of horror stories about how convoluted they make it in practice.
Their policies, verification systems, KYC/AML processes, risk aversion, and customer support leave many PayPal users with unmet expectations, especially when there is an issue with the transaction and PayPal is asked to assist.
The company has found ways to avoid some of the regulations that banks are held to which is partly the reason for the issues.
If you search the web for PayPal experiences, you’ll find concerns such as their 1.3 star rating with almost 35,000 reviews on Trustpilot.
If you look at all the unicorns of the past few decades, a surprisingly large number of them did it with software that wasn’t in any way technologically advanced, but exploited technology to find loopholes in the kind of industry regulations that were there to stop companies from screwing people over.
PayPal was a way to do banking without registering as a bank. Uber, Doordash and other gig economy apps are exercises in sidestepping employment law. Airbnb, despite its origins as a couchsurfing app, didn’t get huge until professional “hosts” started using it as a way to run apartment hotels without having to meet the expectations or obligations of one.
If you want to build a tech unicorn, all you need to ask yourself is, “how can I make something 5% more convenient and 200% more shit?”.
It’s also ridiculously difficult if not impossible to process a legal name change on your account, unlike a real bank. This means that married women, people who changed their name to avoid unsafe family members, and trans people are basically just not able to have accounts under their new legal names unless they’re willing to just make a new account if they can’t get anywhere with support. Supposedly, all you need is your legal documents, but I’ve heard a lot of horror stories about how convoluted they make it in practice.